ONLINE CASINOS TESTED

How We Review Online Casinos

At Casinos.info, we strive to direct players to the best gambling platforms for their needs. So, we have a rigorous rating process that involves evaluating the most important parameters of an internet casino. Here are the aspects we look at:

Background and Safety Check

When gambling online, one of the first elements to consider is the trustworthiness of a casino. After all, the website will be responsible for your data and money. For this reason, our online gambling guides prioritise safety and reputation. We dig through a casino’s history. Before recommending a gaming platform, we must guarantee its reliability and integrity. Therefore, we look at how a site treats players since it launched. If it had any issues in the past or rebranded, we analyse what it does differently to see if it deserves to be on the list of our most trusted online casinos. More importantly, though, we consider a website’s licensing status. Internet casinos must hold valid licences to operate legally in various regions.

Security is another integral factor in online gambling. The internet poses various dangers to your money and personal information. Gambling platforms are popular targets of cybercriminals due to the amount of data and funds they handle. For this reason, licensed online casinos need a variety of security measures to protect customers. When reviewing operators, we check if they have basic safety protocols, like SSL encryption for safe data transmission. Our top gambling sites also receive scheduled independent audits from recognised testing agencies, such as eCOGRA, iTech Labs and GLI.

Deposit Funds and Claim the Welcome Bonus

If you are going to gamble at online casinos with real money, then you should be able to fund your account smoothly. So, the payment methods available at a gaming website matter a great deal. When reviewing casinos in Canada, we look at the deposit options offered. Are they suitable for Canadian players? Our reviewers test the deposit times. How fast your bankroll is available to use after sending money to a casino contributes to the site’s ranking. We also consider the number of banking solutions. Credit cards, like Visa, MasterCard and AMEX; and e-wallets, like PayPal, Skrill and Neteller are popular offerings.

An online casino guide also compares welcome bonuses. The signup offer is the most common promotion on gambling platforms. It’s one-way casinos attract gamblers. A welcome bonus can boost your first deposit, hence, increasing your betting power. However, casino promotions are not structured the same, and not all are worth claiming. Thus, we evaluate welcome bonuses meticulously. A trusted online casino provides fair wagering conditions. We also claim bonuses from various sites to see if the process is simple enough for the average player. You can find out also if a welcome package has any limitations. For example, if certain payment methods are not eligible for the promotion. Additionally, our reviewers keep an eye out for other regular offers, such as no-deposit bonuses, rebates and VIP promotions.

Contact the Customer Support

Regardless of how well-designed a gaming site is, anything can go wrong. You might have trouble claiming a bonus, withdrawing cash or grasping a game rule. Whatever your experience with casino gaming, you might require assistance at some point. As you gamble online, you want assurances that the necessary help is accessible when you need it. Thus, the quality of customer service a gambling website provides matters as much as any other aspect. During reviews, we test how a casino responds to customer complaints. Firstly, we check the customer support contact options. Live chat and email are the main ones. A customer service number is an advantage. Players shouldn’t have to struggle to contact the support team.

Secondly, we consider the response times. Online gambling sites must ensure customers receive prompt assistance. For example, it shouldn’t take more than a minute to get a response on live chat. The average for email replies is one hour, but it could be longer during peak times. Thirdly, our experts evaluate the standard of service. It doesn’t help to reach the support team, then not get answers because the representative doesn’t know how to assist you. A decent casino should hire knowledgeable, professional and patient customer service agents who understand the business.

Play Different Games

One benefit of gambling online is the broad selection of games available. Casino gaming evolved dramatically after the introduction of gaming websites. Software manufacturers had a bigger scope than before when it came to game development. Thanks to technological advances, providers could be as creative and innovative as they wanted with casino games. Now, the market has limitless gaming alternatives. So, online casinos have no excuse not to provide as much variety as possible. You will easily find a platform with several hundred, or even thousands, of titles.

We check the types of games on the website. Some internet casinos tend to lean towards slots, while others favour classic table and card games. In our reviews, you can also find out if a gambling site has live dealer options. The catalogue size, however, is not the only element that influences your gambling experience. Game quality is just important. When testing for our online gambling guides, we check the suppliers where an operator sources its games. A reputable casino partners with notable developers that make superior standard products. Suppliers like NetEnt, Playtech, Microgaming, Play’n Go and Evolution Gaming partner with the biggest gaming platforms. Another factor we evaluate is the compatibility of games with mobile devices. The best gambling sites allow players to gamble online on Android and iOS phones and tablets.

Cash Out Winnings

Part of the fun of casino gaming is winning and withdrawing your money without jumping through hoops. Payout issues are some of the most common reasons gaming sites end up on blacklists. Players avoid operators that refuse to honour fair winnings, take too long to pay or make the withdrawal process complicated. So, when picking an onlinecasino, ensure it doesn’t have trouble with payouts. When investigating a platform for our online gambling guide, we research withdrawal methods. Can customers cash out via credit cards, digital wallets and bank transfers? Our reviewers test the process to see how swift or complex it is. Regulated casinos usually ask for verification before approving withdrawals above a certain amount. We examine how long this procedure takes.

The overall payout speed is another aspect we look at. On average, a casino should take 24 hours to process cashout requests. If gamblers have to wait weeks before getting their winnings, then that’s a red flag. The withdrawal limit matters, as well. Online gambling sites have different limits, which determine the players they cater to. For example, if you play for high stakes, you want a casino with a high withdrawal limit in case you win.

How to Sign Up on Gambling Sites Online?

Internet casinos make the signup process simple. It’s part of the advantage of gambling on the web. Nonetheless, beginners might still require tips on how to go about it. This online gambling guide includes a step-by-step to help players open accounts after finding suitable platforms. Here’s how to register:

• Step 1: Go to the Registration Page

Click on the ‘Join,’ ‘Register’ or ‘Sign up’ button on a gaming site to bring up the registration form. Depending on the platform, you might be directed to a new page, or the form pops up on the current page.

• Step 2: Fill the Form

Submit all the relevant details as indicated on the form. A website marks the mandatory sections. Hence, make sure you fill these. You usually have to provide your full name, physical address, telephone number, email address. Then, you have to submit a username and password.

• Step 3: Choose a Currency

A casino requires you to pick your primary currency. The selection will be the first choice when depositing or withdrawing. You can’t change the main currency after registration. So, choose wisely.

• Step 4: Answer Security Question

This step doesn’t apply to all gambling sites. A casino might ask you to pick a security question and answer it. The response can be used to recover your account if you forget the password.

• Step 5: Read and Agree to the Terms

Once you complete filling in the form, you have to tick a box agreeing to the site’s T&Cs. Read the terms of use carefully before signing up. When you are done, click on the relevant button to submit the form.

Signup forms vary across sites. A casino can have more or fewer elements than the ones described above. Answer all fields truthfully. Trusted online casinos have KYC procedures, where customers have to provide documents for verification. Thus, make certain the details on the form match those on your KYC documentation.

Licensing and Legislation

A trusted online casino must, before anything else, have a licence from a reputable gambling authority. Casino regulation speaks to the integrity of an operator because licensed operators adhere to a set of standards. Online gambling regulation has come a long way as the industry grew. Legislation varies widely, ranging from non-existent to fully regulated. Below is a look at iGaming licensing in major markets. Note that this online casino guide is solely for informational purposes. We are not experts in gambling laws.

Online Casinos in Canada

Since 1970, Canada has left the legislation of gambling activities to individual provinces. Before that, horse races and charity lotteries were the only legal gambling options. As gamblers demanded more alternatives, the country revised its stance. In 1892, Canada established a Criminal Code that introduced provisions for various gambling activities. Provinces are still responsible for regulating gambling in their regions, which largely focus on land casinos, lotteries and horse racing. Online gambling is legal in Canada as long as players use regulated offshore sites.

The Canadian Gambling Commission handles the overall oversight of the nation’s gambling sector. It works with the government, public and media to resolve any issues affecting the industry. Canadian provinces have regulators and gambling authorities responsible for enforcing local laws. The legal gambling age varies across provinces; it’s 18 years in some and 19 years in others. Although Canada is tolerant towards internet gambling, players should check provincial laws to learn about any potential repercussions.

Online Casinos in the US

Trying to discern whether you can gamble online legally in the US is difficult. Although the iGaming sector has made great strides, the legislation remains murky. Players must be aware of the relevant federal and state laws. On the federal front, the Unlawful Internet Gambling Act is one legislation that impacted online gaming. It was designed to prevent fraud, money laundering and financial crimes. According to this law, online gambling sites cannot accept payments from customers who violate federal or state laws. This law led payment processors and gambling websites to leave the US market. It’s for the same reason gamblers still struggle to find US-based operators.

However, US players can use offshore gambling websites. Even then, they have to consider state laws. Every state can establish its own rules to govern iGaming. New Jersey is the most progressive state when it comes to gambling legislation. It’s the largest market in the US and laid the groundwork for the legalisation of iGaming and sports betting. Pennsylvania, Michigan and Illinois are other regions where casino sites are legal. Gamblers must find out the applicable state laws of where they are from before playing on online casinos with real money.

Online Casinos in the UK

No region boasts as advanced an online gambling market like the UK. iGaming is legal here, with the UK Gambling Commission, which the Gambling Act of 2005 instated. It’s the agency that regulates all kinds of gambling, including internet casinos, online bookmakers and lotteries. The Gambling Act led to the growth of the internet gaming industry, as licenced casinos were allowed to provide slots, table games, poker, lottery and bingo. Operators serving the UK have to be regulated to ensure consumers receive quality products. The UKGC also protects vulnerable people and children.

Due to the stringent regulations in the jurisdiction, the UK has one of the safest betting environments in the world. The Gambling Act recognises six primary gambling types and has special provisions for each. A licenced and trusted online casino has to comply with regulations depending on the products it provides. Gaming platforms with a UKGC licence rate the highest due to the regulator’s superior licensing standards. The regulator recently began issuing licenses to cryptocurrency sites, allowing players to gamble with digital currencies on some of the best gambling sites.

Why You Can Trust Casinos.info

We use a multi-step rigorous process in each online casino review. Our gambling experts test all the crucial elements to see how a casino rates before recommending it.

Our recommended list of the best gambling sites features regulated operators that deliver excellent game variety, fast payouts, attractive bonuses and dependable customer support. We ensure that whatever your requirements, you find a suitable casino.

All our reviews are independent. A gaming site cannot pay for a favourable review. Therefore, you can trust the objectivity of every online casino guide.

We have a team of experts testing bonuses from some top gambling sites. It analyses each promotion carefully to see if it provides players with any extra value. The team is always updating the casino offers, so, gamblers can pick from the most current promotions.

What Makes Casinos.info Unique Compared to Other Providers?

We are experts in the gaming industry, having reviewed the first online casino in 2010. Also, we cover a pretty broad scope of reviews:

• Live dealer suite reviews
• Safety and security
• Licensing authorities
• Great games
• Exclusive bonuses and promotions
• Customer Support
• Device specific reviews

Pros

• Provides unbiased information about a casino
• Enables players to make an informed decision on the best casino
• Players can access comprehensive information about how to play online casino

Cons

• May lead players to rely on the review entirely without checking what the real casino offers

Blacklisted Online Casinos

Not every gambling website gets a good rating after our reviews. Some casinos don’t satisfy our strict quality standards and, thus, stay off of our recommendations. Others raise too many red flags that it forces us to blacklist them to protect players. Here are examples:

Cool Cat Casino

Although Cool Cat has been in the iGaming business for a while, it’s not a good place to spend your money. The operator receives a lot of complaints about its withdrawals. Customers wait a long time, sometimes months, before getting their winnings. In some instances, Cool Cat doesn’t pay out at all, citing obscure violations of the terms of service. Another issue is that the customer service is never available to address players’ concerns.

Grand Prive

The gambling platform claims to have an international licence that it can’t prove it has. Hence, players gambling online here risk their money and data, since the operator’s legitimacy is questionable. If you try to find out more about Grand Prive, customer service is unreachable, which is another reason the site is on this list.

Casino Fiz

Poor software is the main problem with this onlinecasino. The platform is unstable, making gaming on it tedious and an inconvenience. Players lose their bets when the casino stops functioning as expected. Casino Fiz is also guilty of bonus fraud, where it advertises promotions with different terms than the ones presented to players. The casino’s customer support is non-existent, meaning you can’t complain about the unfair bonus conditions.