Trustly

The online payment service was formed in 2008 to provide a direct payment platform for the e-commerce industry. Trustly enables users to make instant bank transfers, eliminating the need for long card numbers, sending the card numbers to the casino for verification, or fees charged for making a transfer. You only need a bank account in one of the hosting countries to transact through this platform.

It is regulated by the Swedish FSA, which is tasked with the responsibility of regulating Swedish banks. Initially, the company began operations under the name InstantBank before changing to its current name. In 2010, it made rigorous expansion plans that saw its revenues increased by over 200%. Later in 2014, it entered a partnership with PayPal and Groupon, which saw the launch of another service, the Payout Express. Similarly, the company’s client base increased as it now serves more than 50 million clients; the majority consist of online casino players. The service is also available via tablets and smartphones through the company’s Trustly app.

How Does Trustly Work with Online Casinos?

When depositing, the player selects this mode of payment and is directed to his country. A list of banks that offer instant transfers appears so you can choose your desired bank, enter the login details and confirm payment. The platform does not save the user’s password for enhancing the safety of the user’s information. Cash is deposited to the player’s account instantly. Only banks located in Northern and Central Europe (the Eurozone region) offer the service, i.e., Nordea, Wedbank, and Handelsbanken in Sweden, Pekao in Poland, OP, Aktia, and Sampo in Finland and Swedbank in Estonia.

Users who have opened accounts with these banks can make instant deposits via this service. However, if the player’s bank does not have this payment service, he can use the service only that the transaction takes a longer time. Recently, the company set up a Direct Debit system designed to reduce the time for submitting bet payments. Users only need to connect their bank accounts to Trustly app, and all subsequent bets are placed at the click of a button.

Customer Support

The site has a contact form where users can launch complaints that have not been addressed in the FAQ section. There’s also a customer support telephone number +441903680417. The staff is available from 0900 to 1700 CET Monday to Friday. All the customer support systems address customers in English, though the site is displayed in Swedish, English, Suomi, Norwegian, Polish, Spanish, and Dutch.